FAQ

Here’s a custom FAQ section for your Kawaii Luxe online store. These FAQs cover common customer concerns like shipping, returns, payments, and product quality—written in a friendly, on-brand tone:

Frequently Asked Questions (FAQs)

1. What is Kawaii Luxe?

Kawaii Luxe is your go-to online store for everything cute, aesthetic, and fun! From pastel accessories and plushies to kawaii fashion, stationery, and lifestyle goodies—we bring you joy-packed products inspired by Japanese and Korean culture.

2. Where do you ship from?

We partner with trusted global suppliers and ship items directly from our warehouses in Asia and other international locations. This helps us offer you the best prices and unique collections.

3. Do you ship internationally?

No, not yet. Shipping fees and delivery times may vary depending on your location.

4. How long will my order take to arrive?

Our average delivery times are:

  • India: 7–15 business days

(Please note: These are estimated times and may vary due to customs, holidays, or unexpected delays.)

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email. If you don’t see it in your inbox, please check your spam or promotions folder. Still can’t find it? Contact us at hellopellocuties@gmail.com.

6. What payment methods do you accept?

We accept all major payment methods including:

  • UPI (Google Pay, PhonePe, et

  • Cash on Delivery

All payments are 100% secure.

7. What is your return/refund policy?

We offer returns/refunds only in case of:

  • Damaged items

  • Wrong products sent

  • Manufacturing defects

If there's an issue with your order, email us at hellopellocuties@gmail.com within 5 days of receiving your product, along with a photo/video for proof.

Read our full Return Policy (insert link) for more details.

8. Are your products original and high quality?

Yes! We carefully curate each product to ensure top-notch quality and design. Most of our items are sourced from verified manufacturers known for kawaii and aesthetic products.

9. Can I cancel or change my order?

You can cancel or request changes within 12 hours of placing the order. After that, the order is likely processed and cannot be altered.

10. Still need help?

We’re here for you 💌
Email us anytime at hellopellocuties@gmail.com or DM us on Instagram @kawaiiluxeofficial for quick support.